Contact us

Monday - Sunday

7 am - 8 pm
We are here for all your questions. To talk to one of the team choose the option that works for you:
  • Contact with the chat app or email

    Hit the chat button here or in the koto app
    Normal network charges apply
  • Contact by mail

    email us at or
    Koto Card Limited, Nightingale House, 46-48 East Street, Epsom, Surrey, England KT17 1HQ.
  • Contact by phone

    It’s easy to contact us in the koto app but for those times when you want to hear a voice you can call
    Calls to an 0800 number are free from consumer mobiles and landlines. Calls to an 02 number from UK landlines and mobiles are normally included in free plan minutes.